FAQ

Partnerships

I am a blogger/swatcher/influencer. How can we collaborate?

Please contact our marketing team at hello@caceebeauty.com. A team member will kindly contact you to discuss the opportunities we have in working together.

I am interested in carrying Cacee products. How do I become a distributor?

Please send an email to hello@caceebeauty.com and request a customer application form. One of our friendly team members will reach out to you to discuss the opportunities we have in working together.

As our partner, you will receive a wholesale team dedicated to ensuring products, prices, and shipping go beyond your expectations. To support your business, we offer free product displays, posters, catalogs, and color swatches with purchase of entire collections.

 

Product Information

What type of products does Cacee offer?

We offer an assortment of products for both salon professionals and nails enthusiasts in various small and bulk sizes. Visit our product pages to find out more!

Where are Cacee products made?

All our products are made with love in Orange County, California.

I bought Cacee products from Amazon. Can I return them?

Unfortunately, our Customer Care team is unable to assist with purchases made through Amazon. Please reach out to Amazon Customer Service for more information on how you can return or exchange your items.

I bought Cacee products through another retailer. Can I return them?

Unfortunately, our Customer Care team is unable to assist with purchases made through a third party seller. Please reach out to the retailer you purchased the items from for more information on how you can return or exchange your items.

Your products say cruelty & 5-free. What does that mean?

Our products are NEVER tested on animals and always made with ethical practices.

We are proud to announce our polishes are free of the 5 toxic chemicals found in leading nail polish brands. These chemicals are formaldehyde, formaldehyde resin, toluene, camphor, and dibutyl phthalate (also known as DBP).

How do I maximize the lifespan of my manicure using Cacee polishes?

The best way to prevent chips and maintain perfectly polished nails is to start with careful preparation. The key is to clean hands, nails, and cuticles thoroughly from dust and oil before polish application. Cap the free edges and wait several minutes between coats for long-lasting wear!

Do your products have an expiry date? What is the shelf life?

    • Polishes: Pigments in our polishes may separate over time. This does not mean the product has expired. Simply shake before polishing! Our polishes are best used within 12 months of purchase.
    • Acrylic Monomers & Polymers: Our monomers work best when used within 12 months of purchase and stored at room temperature. Polymers work best within 24 months of purchase if stored in a cool and dry area. Keep out of direct sunlight for maximum lifespan.
    • UV & LED Gels: Our gel products are best used within 12 months of purchase. Store in room temperature and out of direct sunlight for maximum lifespan.
    • Spa Products: Our spa products are best used within 12 months of purchase. Store in room temperature and out of direct sunlight for maximum lifespan.

I would like to know more about your products. Where can I access the SDS?

No secrets here! All SDS will be available online soon! In the meantime, send a request to hello@caceebeauty.com to obtain a copy if you don’t see what you are looking for below:

 

Shipping Information

When will my order ship?

Once your order is placed, it is usually processed and shipped within 1-2 business days. One of our carriers will handle it from there and you will receive a confirmation email with your tracking information. When you receive your tracking number via email, please allow 24 hours for the carrier to update your tracking status.  Shipments usually take 3-5 business days to deliver once they are shipped. Please note this does not include weekends or holidays.

Unfortunately, we do not offer international shipping at this time.

How are shipping rates calculated?

Shipping is determined by product size and weight, and USPS or UPS flat rates, whichever is most cost-friendly when shipping to your area.

Also, enjoy free shipping on all domestic orders of $45 USD or more!

Do you ship internationally?

We do not offer international shipping at this time, but hope to in the future!

I’m having trouble with my tracking information. What do I do?

We’re sorry about that! Once you receive your tracking confirmation email, please allow 24 hours for the carrier to update your tracking status.

If you did not receive a tracking confirmation email, please send a detailed email to hello@caceebeauty.com and a friendly team member will happily provide your tracking information. Be sure to include your order number and the full name that was used to place the order!

 

Return & Exchange Policy

What is your return policy?

All returns must be processed within 30 days of receiving the order. Order # must be provided to place a return.

You will be refunded to your original form of payment. Please note, your original shipping charges are not refunded. Email us at hello@caceebeauty.com and we'll help you place the return. Please note all acrylic monomers, nail polish & gel polishes are final sale.

How do I place a return or exchange?

We’re sorry you did not love your Cacee product! Please reach out to hello@caceebeauty.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

Who pays for the return shipping cost?

Depending on the return, we will issue a pre-paid shipping label. Simply print out and attach it to the outside of your return package.

How long does it take to process a return?

Once we receive your returned items, credit card refunds usually take 5-10 business days to appear on your statement.

Tracking states my order was delivered, but it wasn’t. Where is my order?

If tracking states your order was delivered, please first check with household members, neighbors, building managers, and others in the area to see if they may have received your package. If the address is accurate and you are still unable to locate your order, contact your local post office to see if they might have it. Sometimes orders accidently get marked as delivered even though they are waiting at the post office or are still in transit. If the carrier is unable to locate your order, contact our support team at hello@caceebeauty.com and we will happily assist!

What should I do if I received the wrong product?

If you received the wrong product, we’re so sorry about that! Please contact us at hello@caceebeauty.com with your order number and the name used to place the order and we’ll fix it right away!

What if my product was damaged?

Please contact us at hello@caceebeauty.com if you received a damaged product. Be sure to provide your order number and the name that was used to place the order and we’ll be more than happy to replace the item for you!

 

Still have 21 questions? Email us! A friendly member from our customer service team will contact you shortly.